Tel: 01554 780900
Routine appointments are available to pre-book with your chosen GP or nurse during morning and afternoon surgery. At times your preferred GP may not be available and an appointment with another GP will be offered. Doctors allow 15 minutes for each appointment and every effort is made to keep to time.
If you feel you urgently need to be seen on that day, you will need to telephone the surgery in the morning between 8.00 am and 11.30 am with your request. The Reception staff will take your details the reason why you want an appointment. This information helps us to prioritise more urgent cases. You may be contacted by a health care professional i.e. a nurse or a doctor to discuss your problem. If appropriate an appointment will be offered directly based on initial information or following discussion with health care professional; your problem may also be managed over the phone.
Please make sure that you make the call between 8.00 am and 11.30 am Monday to Friday. After this time only urgent medical problems which cannot wait until the next day will be seen. This system has been put in place as there are only a limited number of appointments available during the day, so please use this service appropriately.
Patients who arrive at reception without a prior appointment may not be seen.
Patients who arrive late for their appointment may not be seen and this is at the discretion of the GP.
In life-threatening Emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains telephone 999 immediately.
If you would like a chaperone during your consultation, please inform the receptionist at the time of booking your appointment.
A limited number of telephone consultations with a doctor or nurse are available upon request. You will be given a time slot when a healthcare professional will ring back. However if you miss the call, this is the same as missing an appointment. All telephone calls are recorded and monitored for quality and training purposes.
If you are unable to keep your appointment for any reason, please let us know at the earliest opportunity. This will enable the Reception Staff to offer this appointment to another patient. We are a very busy Practice and it is sometimes very hard to allocate an appointment. This can lead to the frustration for fellow patients who cannot book to see a GP, whilst at the same time, some patients are failing to turn up for appointments they have booked in advance. Did Not Attend appointments are recorded and we monitor DNA rates of Patients. Patients who DNA regularly may be removed from our list.