Appointments

Tel: 01554 780900                                                                                                            

We offer a selection of pre-bookable face to face appointments, with a GP, Advanced Nurse Practitioner or nurse during morning and afternoon surgery.  At times your preferred clinician may not be available and an appointment with an alternative clinician will be offered.  Our clinicians allow 15 minutes for each appointment and every effort is made to keep to time.

Urgent Appointments

If you feel you urgently need to be seen on that day, you will need to telephone the surgery during our opening hours between 8.00 am and 6.30pm with your request.  The Reception staff will take your details the reason why you want an appointment. This information helps us to prioritise more urgent cases.   An appropriate appointment will be offered directly based on initial information or following discussion with health care professional; we have both face to face and telephone consultations available daily.  You may be contacted by a health care professional i.e. a nurse or a doctor to discuss your problem at times whereby your call is deemed urgent by our Care Navigators and there are no available slots left for that day, we refer to this as Emergency Triage.

Please make sure that you make the call between as early on in the day as possible.  This system has been put in place as there are only a limited number of appointments available during the day, so please use this service appropriately.

Patients who arrive late for their appointment may not be seen and this is at the discretion of the GP.

In life-threatening Emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains telephone 999 immediately.

Chaperone

If you would like a chaperone during your consultation, please inform the receptionist at the time of booking your appointment.

Pre-booked Telephone Consultations

A limited number of telephone consultations with a doctor are available upon request these can be pre-booked and are available on a Monday and Friday Morning.   However if you miss the call, this is the same as missing an appointment. All telephone calls are recorded and monitored for quality and training purposes.

Cancellations

If you are unable to keep your appointment for any reason, please let us know at the earliest opportunity. This will enable the Reception Staff to offer this appointment to another patient. We are a very busy Practice and it is sometimes very hard to allocate an appointment. This can lead to the frustration for fellow patients who cannot book to see a GP, whilst at the same time, some patients are failing to turn up for appointments they have booked in advance. Did Not Attend appointments are recorded and we monitor DNA rates of Patients. Patients who DNA regularly may be removed from our list. 

Activity Data

Latest Activity Statistics for telephone calls, prescriptions, referrals, Med3, Messages and Appointments.

March 2023 based on a patient list size of 7761.  Infographic supplied by Digital Health and Care Wales.